Privacy Policy | Terms & Conditions

Gem Realty – Privacy Policy

Gem Realty One Pty Ltd (ACN 663 307 597) (“Gem Realty”, “we”, “us” or “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant laws. This policy outlines how we collect, use, disclose, and protect your personal information in relation to all our services including residential and commercial sales, rentals, off-the-plan sales, property management, marketing campaigns, and events.

1. Types of Personal Information Collected

We may collect a range of personal information including:

• Name, contact details (email, phone, address)
• Date of birth, identification documents (e.g. driver’s licence, passport)
• Employment and income details (for rental applications or financial assessments)
• Financial account information and transaction history
• Property ownership and tenancy details
• Communication preferences and survey responses
• IP address, browser type, and website usage data

2. How We Collect Your Information

We may collect your personal information through:

• Our website, landing pages, online forms, and cookies
• In-person interactions at open inspections or property appointments
• Phone calls, emails, text messages, or social media channels
• Third-party lead generation platforms (e.g., realestate.com.au, domain.com.au, Facebook Lead Ads, Google Ads)
• Applications to rent, buy, or sell a property with us
• Subscriptions to our newsletters, event registrations, or downloadable content
• Feedback forms and online surveys
• Referrals or publicly available sources

3. Purposes of Collection

We collect personal information for purposes including:

• Facilitating real estate transactions (buying, selling, renting, or leasing properties)
• Conducting due diligence, verification, and identity checks
• Providing rental or sales appraisals and related advice
• Managing property listings and tenancy agreements
• Facilitating finance referrals, if requested
• Delivering marketing communications about our services, properties, events, or promotions
• Processing event registrations, booking inspections, or follow-ups
• Improving user experience and website performance

You may opt out of direct marketing by contacting us or using the unsubscribe function in our emails.

4. Disclosure of Personal Information

Your information may be shared with:

• Real estate sales or property management staff within Gem Realty
• Developers or vendors (for off-the-plan projects)
• Landlords, tenants, or prospective purchasers
• Legal, financial, or conveyancing professionals involved in a transaction
• Marketing service providers and CRM platforms (e.g., VaultRE, Mailchimp)
• IT, payment, or cloud storage providers (some of whom may be based overseas)
• Government agencies (e.g., for compliance with tenancy laws or taxation regulations)

5. Security of Your Information

We take all reasonable steps to safeguard your information including:

• Secure password-protected databases
• Staff confidentiality agreements and regular training
• Only authorised access to client files and digital accounts

6. Access and Correction

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate or outdated information

Requests should be made in writing to info@gemrealty.com.au

7. Website Tracking & Cookies

Our website uses cookies and third-party tracking (e.g., Google Analytics, Facebook Pixel) to:

• Understand visitor behaviour and improve the user experience
• Deliver targeted ads and measure marketing performance

You may adjust your browser settings to reject cookies.

8. Overseas Disclosure

We may disclose your data to overseas service providers (e.g., for CRM, analytics, or email hosting). We take reasonable steps to ensure these providers comply with Australian privacy standards.

9. External Links

Our digital platforms may link to other websites. We are not responsible for the privacy practices of those third parties.

10. Changes to this Policy

We may update this privacy policy periodically. The most recent version will always be available at www.gemrealty.com.au/privacy-policy

Terms & Conditions of Use

By accessing Gem Realty’s website or related content, you agree to the following:

• All content is for general information only and not financial, legal, or investment advice.
• We make no representations as to the accuracy, reliability, or completeness of information.
• All property descriptions, prices, and availability are subject to change without notice.
• You may not reproduce or exploit any content without written permission.
• We are not liable for any loss arising from use of our digital platforms.

Contact Us

For any questions about this Privacy Policy or if you’d like more details on how we manage personal information, please contact our office using the details below:

Phone: +61 (03) 8899 7145
Email: marketing@gemrealty.com.au
Address: 647 Lonsdale Street, Melbourne VIC 3000